https://www.convergencepoint.co2026-04-10 22:00:00https://www.convergencepoint.co/articles/why-customer-experience-mattersA deep dive into the importance of customer experience2026-03-18 23:15:00https://www.convergencepoint.co/articles/%F0%9D%97%A0%F0%9D%98%86-%F0%9D%97%94%F0%9D%97%9C-%F0%9D%97%94%F0%9D%98%80%F0%9D%98%80%F0%9D%97%B6%F0%9D%98%80%F0%9D%98%81%F0%9D%97%AE%F0%9D%97%BB%F0%9D%98%81-%F0%9D%97%AA%F0%9D%97%AE%F0%9D%98%80-%F0%9D%97%96%F0%9D%97%BC%F0%9D%97%BB%F0%9D%97%B3%F0%9D%97%B6%F0%9D%97%B1%F0%9D%97%B2%F0%9D%97%BB%F0%9D%98%81-%F0%9D%98%88%F0%9D%98%AF%F0%9D%98%A5-100-%F0%9D%98%9E%F0%9D%98%B3%F0%9D%98%B0%F0%9D%98%AF%F0%9D%98%A8AI is an incredible assistant, but—as the disclaimer in the screenshot reminds us—it still needs a human at the controls.2023-10-11 13:30:00https://www.convergencepoint.co/articles/the-importance-of-customer-experience-in-business-designAs businesses evolve, the role of customer experience in strategic business design has become increasingly crucial.2023-06-29 16:42:00https://www.convergencepoint.co/articles/who-what-are-you-investing-in-today-to-inspire-hope-copyA response to the SCOTUS affirmative action decision of June 29, 2023.2020-08-12 15:55:00https://www.convergencepoint.co/articles/what-does-freedom-look-like-to-youFast Company is on to something that many of us feel. https://www.fastcompany.com/90896267/self-employment-is-the-new-american-dream I hope everyone finds a way to their version of freedom.